Return Policy

General Policy

Standard Return Policies applicable only to products purchased by you directly from our website.
  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Customer Service
  • Any return for a refund may be subject to a 15% restocking fee.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    •Any product not purchased from us
    •Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    •Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    •Any product from which the UPC code has been removed from its packaging
    •Any product that exhibits physical damage
    •Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Avutex Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

Manufacturer Promotional Items and Avutex Gifts

Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
We also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items

If we no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options:
•1) We can send you a comparable replacement item, or
•2) We can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Table Of Contents

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No
Items must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.

Standard Replacement Only Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.

Standard Final Return Policy

  • No Refunds
  • No Exchanges
  • No Replacements
  • No Returns
This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

Memory Replacement Only Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
•Any memory exhibiting physical damage
•Modules that are missing the manufacturer label containing model number and part number
•Modules that are missing the manufacturer warranty label
•Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
•"Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
•USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

Software Replacement Only Return Policy

  • Return Retail Software for refund within: 30 days (must be unopened)
  • Return OEM Software: non-refundable
  • Return Defective (Retail or OEM) Software for replacement within: 30 days
Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to Avutex being returned to you:
•Software items that have been opened (if requesting a refund)
•Software items lacking the original packaging

Hardware Replacement Only Return Policy

  • Return for refund within: 30 days (must be unopened)
  • Return for replacement within: 30 days
Items must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA. •Item that has been opened
•Item that is free from defects in materials or workmanship
•Item that has physical damage due to abuse or improper use
•Item that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)

A defective item that is returned for a replacement may be repaired or replaced in our sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, Tablet PC or parts, please contact our Customer Service Department.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to us to be authorized.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC/part and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Display Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
Items must be returned to us within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by us, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
•Any monitor that has been found to be damaged due to physical abuse or misuse.

Manufacturer Warranty

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable
We do not offer any express warranties. However, many of the products available through us are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.